IT Helpdesk / Service Desk – 1st and 2nd Line – Manchester

Area of Practice: IT Support

Location: Manchester and Greater Manchester

Type: Private Practice

Salary: £25,000 - £30,000

Posted On: Monday, November 29, 2021

Recruiter Name: Tony Seymour

Recruiter Telephone: 07813605881

Job Reference Number: TS/893857


IT Helpdesk / Service Desk Engineer – Manchester – IT Helpdesk / Service Desk professional with 1st and 2nd line experience

IT Service Desk Engineer – 1st and 2nd Line – Manchester

IT Service Desk Engineer – Manchester – The IT Service Desk of this top 100 law firm is looking to hire an IT professional with 1st and 2nd Line experience. Ideally candidates should be able to demonstrate at least 2 years of experience and have sound knowledge of Microsoft systems, and Active Directory. Previous experience of working in a professional services environment such as a law firm or accountancy firm would be an advantage.

The role in brief

  • Job title: IT Helpdesk
  • Location: Manchester (with possible travel to other offices)
  • Salary: £Excellent
  • Reports to: IT Helpdesk Manager
  • Hours: 35-40 hours a week during standard business hours (Monday-Friday with rotational shifts between 08:00 and 18:00)
  • Previous Experience: minimum of 2 years’ experience in an IT support position, preferably within a legal environment. Knowledge of Microsoft systems, Active Directory, and Local Area Network management.

A national law firm with an impressive reputation in the market

This leading law firm advises clients on a range of matters from personal client services such as residential property, wills and probate and personal injury to corporate services such as mergers and acquisitions, commercial property, banking and commercial litigation.

They have a national presence and over 600 users. The IT Helpdesk team is predominantly based in Manchester with some members of the team in other locations and reports into the IT Helpdesk Manager and IT Director.

A varied role which will develop your career

The day-to-day function of working on the IT Service Desk involves being the first point of call for all users and supporting them within an agreed SLA and across the firm’s service desk management system. The role also offers a chance to be involved in new IT projects and initiatives throughout the practice.

Required skill set

Applicants should be able to demonstrate experience of:

  • Windows Desktop 7-10, Citrix XenApp/XenDesktop
  • Windows Server 2012 to 2019
  • Active Directory and Group PolicyUse

Formal IT qualification/s such as MCSA or multiple MCPs would also be advantageous as well as experience of Microsoft 365, VMware and mobile device support. The hiring managers are looking for gifted problem solvers and trouble-shooters who put real emphasis on service levels and user satisfaction.

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